Woman Sues After Being Turned Away From Disneyland
A “psychiatrically disabled victim” of assault is suing Disney after security refused to allow her to bring her Psychiatric Service Dog (PSD) with her into Disneyland.
The plaintiff’s lawyer says this refusal was “in violation of the ADA and Unrish Act and, in fact, a violation of Disneyland’s own stated policy”.
According to the plaintiff, after suffering extreme emotional trauma, she has had difficulty going out in public. A licensed psychiatrist recommended a Psychiatric Service Dog in order to cope with her fear.
The plaintiff then obtained a fully-trained Psychiatric Service Dog and planned to visit Disneyland on September 6, 2021
Here’s What Happened
When the plaintiff arrived at Disneyland, her group attempted to enter Downtown Disney through the security gate. Because of her dog, an officer directed her to the “special accommodations” line. It was a this point the plaintiff says that things began to go wrong.
While waiting in line a Disney employee approached her and asked what service her dog provided. When the plaintiff stated that the dog was for psychiatric comfort, she was told she would be unable to enter the park.
According to her lawsuit “after planning and paying for a Disneyland family vacation, were instead sent home embarrassed and humiliated. And were not even offered or given a refund.”
What the Plaintiff Is Seeking
The plaintiff is seeking $5.7 million in damages including $1 million for emotional distress and $1 million for the loss of consortium. Additionally, she is seeking $1 million for medical expenses, $1 million in punitive damages and finally $700,000 in loss of earnings.
Disneyland is known for its welcoming policy regarding service animals.
According to the resort’s website, ” We value all our Guests with disabilities, and we welcome service animals at most locations throughout our theme parks Downtown Disney District and Disneyland Resort hotels. At the Disneyland Resort, a service animal is defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an individual with a disability.”
At this time it is not clear why the plaintiff was refused entrance.
As is their policy, Disney has refused to comment on the ongoing litigation. We will continue to provide updates however, as this case proceeds. Be sure to check back.
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