Disneyland Will Be Emailing Guests Traveling Through July 22nd
As we shared earlier this week, Disneyland will be opening the theme parks next month. This will happen in phases starting with Downtown Disney (July 9) and then moving on to the theme parks (July 17) and finishing with two of Disneyland’s three onsite resorts (July 23rd.)
Now that the news is out guests planning to visit over the next few months have a better idea of whether your plans will have to be cancelled or shifted. With this in mind, Disney is reaching out to Disneyland Resort guests who have bookings from June 28- July 22, 2020. The email will let guests travelling during this period that your stays will be impacted by temporary closures and that they can cancel or modify for no additional fee
Here’s a copy of the letter that is going out.
Dear Guest:
We are sorry to inform you that your upcoming visit with us will be impacted by several closures.
While there is still much uncertainty with respect to the impacts of COVID-19, the safety and well-being of our Guests and employees remain Disneyland Resort’s top priority.
Pending state and local government approvals, we currently plan to reopen Disney’s Grand Californian Hotel & Spa and Disney’s Paradise Pier Hotel on July 23. The Disneyland Hotel will reopen at a later date.
Unfortunately, this means we are unable to accommodate your upcoming hotel room reservation. If you have already modified or cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken. If you’re interested in modifying your existing travel dates, reservations are currently available for travel dates July 23, 2020, and later.
To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through July 22, 2020. If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.
Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.
To cancel or modify your reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 8:00 AM PST and 7:00 PM PST, 7 days a week. If you are a Canada resident, please call (800) 496-6337.
If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.
We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.
Sincerely,
Disney Destinations LLC
This is a story that we’ll continue to follow closely here at MickeyBlog if you have any questions regarding your visit don’t hesitate to reach out to us.
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Source: Disney