How One Disney Cast Member Makes Magic Happen Every Day
What really makes Walt Disney World a special place is the Cast Members who make the magic happen. The men and women who help to make every vacation memorable each have their own unique story, and unfortunately, they are often overlooked.
As a longtime Walt Disney World visitor, I love when Disney sheds light on their Cast Members’ stories. That is why, I would like to introduce you to Adelene Biassou, a Disney’s Riveria Resort cast member who found her niche within The Walt Disney Company in concierge.
A Smile and Heart Destined For Hospitality
Adelene, who was once told by a Disney recruiter that her smile and heart were destined for the hospitality industry, has endeared herself to Walt Disney World guests for 16 years at Disney’s All-Star Resorts and Disney’s Riviera Resort.
“Our guests hold onto how we make them feel,” she said. “These positive takeaways bring them back to us year after year and keep special guests forever in our hearts.”
These days, Adelene has earned the nickname “Mother Training.” She now spends part of her day onboarding new Cast Members. Given her long tenure as a concierge, she takes pleasure in demonstrating and enhancing resort etiquette.
“Improving interaction and connection is a big relationship builder. I always remind my team that you don’t just acknowledge the adults. The little ones are your guests too,” she said. “We make the kids feel just as special by calling them ‘mister,’ ‘miss,’ ‘princess,’ and ‘prince.’ And you can tell the parents really appreciate it.”
Making Magic Happen
Although Adelene juggles dozens of duties, she knows that each guest has their own story. Whether they enjoying the first of many visits “home,” finally arriving on their long overdue vacation, or about to embark on their dream honeymoon, seeing a guest’s excitement for the vacation is ahead is the ultimate payoff. Sometimes, however, guests’ story still surprises her.
“I love knowing if they’re celebrating anything special. But there was one woman who showed sadness in her eyes when I asked,” Adelene referenced. “Having been a member for so many years, she shared with me that she was celebrating her life and last vacation at Disney with her loved ones. Seeing the family so sad when they arrived, I wanted them to cherish their time with each other and us.”
After hearing the family’s story, Adelene gifted them an assortment of keepsakes from Disney’s Riveria Resort’s gift shop, including Mickey Mouse merchandise, ears, and a specifically designed DVC mug.
When she saw the family the next day, they were returning from the parks with heart-warming smiles and joyful tears. They could not wait to share the photos they had taken with the new accessories that Adelene had given them. It was truly a memorable moment.
So, next time you visit Walt Disney World, take a moment to thank a Cast Member. It is from their dedication and spirit that the real magic of Walt Disney World is made.
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