Disney Feels The Effect of Amazon Web Service Outage
Well Tuesday got off to a bit of a bumpy start! You may have heard that Amazon Web Services experienced an outage today. You may be asking yourself “What does that have to do with Disney?” and the answer is apparently A LOT!
According to a recent piece in DEADLINE, AWS was experiencing API and console Issues in the US-EAST-1 Region. This had a trickle down effect to many services that run on AWS. Let’s start with Disney+! Like Netflix, Disney’s official streaming platform uses Amazon web service with reports coming in the morning of the service being interrupted for subscribers.
In addition, Disney’s My Disney Experience app and reservation system were down during portions of today impacting guests wanting to make new theme park, ticket, resort and park pass reservations.
This also had the knock-on effect of increasing demand on Customer Service with callers reporting waits of a few hours to get through to Cast Member at Disney Worlds main number.
At the theme parks it was more of the same! Some of our agents and clients at Walt Disney World this morning reported having the following issues:
- Ticket Entry – Guests with paper tickets were not able to go through the turnstiles.
- DAS Pass Registration – Guests were being instructed to go to guest services as DAS online registration was not accessible.
- Park Passes – Some guests were reporting the inability to access park passes.
- Mobile Payment – A common complaint was that guests were unable to charge items using their mobile app or MagicBands.
Though it’s not entirely clear whether it is related, the monorail at Walt Disney World experienced outages today. Guests usually relying on the monorail to get to and from the theme parks and resorts had to rely on alternate forms of transportation.
As of going to print, many of the issues seem to be getting resolved. As DEADLINE reports, the first indication that AWS was experiencing problems happened this morning at around 11 am. The majority of complaints came from the Eastern Seaboard but some where as far away as Los Angeles.
Though many people most commonly associate AWS as the service for things like Ring, Alexa and Prime Video, the impact from third-party clients like Disney was definitely felt today. This is a story that we’ll continue to follow closely. Readers are encouraged to keep following along with MickeyBlog for further Walt Disney World news and updates!
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