Disneyland Passholders: Waiting On Refunds
Disneyland Passholders are waiting, and waiting, and waiting…
File under: Adding Insult to Injury.
During an economic downturn, every dollar counts.
And there are a lot of dollars owed to Disneyland fans in California. And the wait time is longer than the Matterhorn’s; a lot longer.
PassHolders Wait for Disneyland Refunds
Catherine Mathews of Rancho Cucamonga bought four annual passes to Disneyland in June of 2019. She says she was originally told it would take 8 to 10 weeks to get her prorated refund.
“Last week I called and a lady told me I was in a queue and when my name comes up something will happen,” she said. “Nothing has happened.”
Orange County resident Travis Griffith would take his son to Disneyland almost every week since 2015 until the pandemic shut the park down in March.
His 3 annual passes expired in September, but when he called last month for his refund, he says he was told a small team was working on refunds, and he would have to wait another 2 to 3 months.
Love’s Labour’s Lost?
One Disney analyst, author David Koenig, explained:
From what I understand there have been few, if any direct communications between Disney proactively to its 1 million annual pass holders telling them exactly what its plans are.”
And a Disney spokesperson added that these are unprecedented times and the cast members need to process each refund individually based on differences between each customer’s account.
However, Koenig also told CBS, “This frustration with the one they love is nothing new, so I am sure this will blow over for most people once Disneyland can finally open its gates…”
Sure. Makes sense.
But having a refund in the bank might make signing back up a bit less bittersweet, no?
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