Disney Dining Reservation Glitch Email Being Sent
Yesterday I brought you the incredibly frustrating news that due to a glitch in Disney’s Dining Reservation System, dining reservations that were booked on Tuesday, 11/3 between 2am and 12pm (EST) would be cancelled. We have not gotten confirmation that these have cancellations have been processed and the dining reservation glitch apology email is currently being sent to the affected guests.
The Tuesday glitch caused a large amount of dining reservation opportunities to become available. But due to the limited capacity still in place at all of the Walt Disney World dining locations, these new reservations exceeded what Disney can accommodate and still maintain proper social distance between the tables.
To apologize for the inconvenience Disney is sending $25 digital Disney Gift Cards to the affected guests for each reservation that was cancelled.
Below is the email guests are receiving today…
Dear “Guest”,
We are so thankful to have the opportunity to make magic for guests like you every single day and we love being a part of the special memories you make at our dining locations and bookable experiences.
We are deeply sorry to share with you today that we are reaching out about a recent dining reservation and/or experience booking you made through your My Disney Experience account. On Tuesday, November 3, our dining reservation and experience booking system unfortunately experienced an unanticipated technical issue for a short period of time, and while we worked as quickly as possible to resolve this, during that period the system displayed reservation times at locations that were unavailable and fully booked.
As we continue to limit attendance and promote physical distancing, we are not able to keep reservations made during that period of time and we will unfortunately be automatically cancelling the following dining reservation(s) and/or experience booking(s):
________________________________________
Your Cancellation Confirmation Number is #########
________________________________________
Reservation for 5 on 11/26/2020
Liberty Tree Tavern
4:55 PM
________________________________________
Reservation Contact
*********
________________________________________
We are incredibly sorry this happened and recognize how much excitement, thought and time goes into planning visits to Walt Disney World Resort. We know this may have altered your plans – and as a thank you for making us part of your day – you will be receiving a $25 digital Disney Gift Card sent by Disney Gift Card Services that you can use during your next visit.
We have since resolved this issue and encourage you to visit DisneyWorld.com or the My Disney Experience app to check availability and book new dining and experience reservations.
Please note, other reservations are not impacted. You can view your existing reservations within the My Plans, Reservations and Tickets section in your My Disney Experience account.
If you have any questions or would like to discuss your planned visit, please call the Disney Reservation Center at 407-W-DISNEY, or contact your travel professional. Thank you for your understanding and patience.
Dining Reservation Glitch Email Credit: Disney
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