Extension of Final Payments Have Been Extended for Select Trips for Adventures by Disney
Adventures by Disney is offering a temporary adjustment to the terms and conditions to provide more flexibility for Guests regarding select travels from October 1 through December 31, 2020.
Extension of final payment
Adventures by Disney is automatically extending final payment for an additional 30 days for Guests currently booked on trips from October 1, 2020 through December 31, 2020. This means Guests have until 90 days prior to their Adventure start date to make final payment. The deposit remains non-refundable.
Reservations affected are automatically being updated with the new final payment date with no action needed.
Below is an example of the SeaMail that impacted Guests may receive.
Adventure Vacation Date Change Policy
Guests currently booked on Adventures through October 31, 2020, can change their reservation and receive a 100% credit to be used toward a future Adventure. They must make their change 45 days prior to the Adventure start date. If your clients would like to select an alternate Adventure or place their booking on a future hold date, please contact a Vacationista at 1-855-223-0025 or 407-566-8345. Guests will have until March 31, 2021, to select a new travel date. This future travel credit is non-refundable and standard prevailing rates will apply.
We ask that travel agents with clients traveling through October 31, 2020, contact Adventures by Disney to make any change at least 45 days prior to your clients’ Adventure start date to request a change.
Below is an example of the SeaMail that your impacted clients may receive.
SAMPLE GUEST EMAIL – EXTENSION OF FINAL PAYMENT
Dear [Guest who booked with a Travel Agent],
All of us at Adventures by Disney hope you are staying well. While COVID-19 continues to impact all our lives, we are inspired daily by the stories of care, compassion and resilience around the globe.
With the wellbeing of our Guests and team members as a top priority and due to continued uncertainty related to COVID-19 and its impact on travel to and within many of the destinations we visit, Adventures by Disney has made the decision to suspend most departures through September 30, 2020. We are currently evaluating various options for trips beyond September 30, 2020 and have not made changes to any itineraries at this time. Once a decision is made, we will reach out to Guests booked on these trips.
To help relieve some uncertainty, we are automatically extending final payment for an additional 30 days for Guests currently booked on trips from October 1, 2020 through December 31, 2020. This means you have until 90 days prior to your Adventure start date to make final payment. The deposit remains non-refundable.
Your reservation is automatically being updated with the new final payment date with no action needed on your part. Please contact your travel agent if you have any questions.
Thank you for your patience and understanding. We will continue to provide you with updates as this situation evolves and look forward to providing you with an enjoyable vacation experience.
SAMPLE GUEST EMAIL – ADVENTURE VACATION DATE CHANGE POLICY
Dear [Guest who booked with a Travel Agent],
All of us at Adventures by Disney hope you are staying well. While COVID-19 continues to impact all our lives, we are inspired daily by the stories of care, compassion and resilience around the globe.
Our records indicate you are booked on an Adventures by Disney vacation scheduled to depart during October 2020. Adventures by Disney is closely monitoring global developments and following the advice of public health authorities and medical experts. We are also closely tracking guidance from the destinations we visit.
With this in mind, we are offering a temporary adjustment to our Adventure Vacation Date Change Policy to provide more flexibility for our guests. Guests currently booked on Adventures through October 31, 2020, can change their reservation and receive a 100% credit to be used toward a future Adventure. Guests may select an alternate Adventure or place their booking on a future hold date by contacting their travel agent. Guests will have until March 31, 2021 to select a new travel date. This future travel credit is non-refundable and standard prevailing rates will apply.
We ask that guests traveling through October 31, 2020, contact their travel agent at least 45 days prior to their Adventure start date to request a change.
Thank you for your patience and understanding. We look forward to welcoming you on an Adventure of a lifetime as soon as we can and making magic for you and your loved ones.
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Source: AbD