A Look At The Letter Disneyland Is Sending Out To Guests Regarding July Cancellations
Last week, we here at MickeyBlog shared the news that Disneyland Resort would not be opening in mid-July as planned but rather was pushing back plans due to the Governor of California Gavin Newsom holding up the process of approving the reopening plan for the theme parks.
As a result, Disneyland (including both theme parks and the three onsite hotels) will remain closed indefinitely. With this in mind, Disneyland informed agencies that they would be emailing all guests with July Disneyland plans to let them know of the extended closure and what their options are.
Today we have a look at that letter:
SAMPLE GUEST COMMUNICATION
Dear <Guest Name>:
We are sorry to inform you that your upcoming visit with us will be impacted by several closures. We recognize that the COVID-19 situation is constantly evolving, and there are many factors that are helping us determine the timing of when various aspects of our business will reopen in a responsible way.
Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals. The Hotels of the Disneyland Resort are also closed and will reopen at a later date. Given this unprecedented situation, we appreciate your patience and understanding as we navigate through this process as responsibly as we can.
Unfortunately, this means we are unable to accommodate your upcoming hotel room reservation. If you have already modified or cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken. If you’re interested in modifying your existing travel dates, reservations are currently available for travel dates August 1, 2020 and later.
To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through July 31, 2020. If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.
Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.
To cancel or modify your reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 7:00 AM PST and 9:00 PM PST, 7 days a week. If you are a Canada resident, please call (800) 496-6337.
If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.
We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.
Disney Destinations LLC
If you do not receive the email from Disney above, then contact the theme parks directly using the numbers above if you booked on your own. Alternatively, you can reach out to your Travel Agent who can also assist you with any adjustments you need to make.
Despite not moving forward with their theme park reopening plans, Disneyland does plan to move forward with plans to reopening their shopping and dining district – Downtown Disney beginning on July 9th.
This is a story that we’ll be following closely here at MickeyBlog so keep checking in with us for further news and updates!
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